Complaints Office
Complaints procedure
Ethical and legally compliant behaviour is a top priority for NORDWEST Handel AG (“NORDWEST” for short) and its subsidiaries in its own business activities and in its relationships with its business partners and customers.
NORDWEST has established a complaints procedure that enables employees, business partners, companies and other affected parties to report human rights and environmental risks and violations of human rights or environmental obligations under the Supply Chain Due Diligence Act (Lieferkettensorgfaltspflichtengesetz, LkSG). This complaints procedure also covers affiliated companies such as e-direct Datenportal GmbH, NORDWEST Handel GmbH, Nürnberger Bund PVH GmbH and TeamFaktor NW GmbH.
As part of the complaints procedure, complainants can contact the law firm WGW Rechtsanwälte (WGW Wagner Rechtsanwälte Partnerschaftsgesellschaft mbB) by telephone, post or e-mail. The employees there are obliged to maintain confidentiality. They are specially trained to deal with complaints about the LkSG and can draw on the relevant experience.
The law firm can be contacted 24/7 as follows:
a) By telephone
b) By e-mail
c) By post
WGW Attorneys at Law
WGW Wagner Rechtsanwälte Partnerschaftsgesellschaft mbB
Universitätsstraße 60, 44789 Bochum
d) By fax
+49 (0) 234 / 588440-41
e) In person or by video conference
For a personal complaint on site or by video conference, complainants can contact WGW Rechtsanwälte using the above contact details to arrange an appointment.
All contact information for submitting a complaint to the law firm is also available on the Internet at the URL: https://wgw.law/en/hinweis-geben.
