Customer service

Order and returns coordination

Effective all-round support

NORDWEST constantly endeavours to meet current and future challenges for specialist trade partners with the best possible solutions and to make the wholesale business in general more attractive in the process. That is why we maintain own service centre with which we can offer you a comprehensive service package for your sales processing needs. The holistic service package ranges from order processing and the provision of delivery date information to efficient complaints management, the adaptation of order data and the provision of useful costing keys for competitive pricing. For us, quality, speed and transparency play a decisive role here.

With our expert teams “Order Coordination” and “Returns Coordination”, specialist trade partners have a central point of contact at their disposal for processing their orders and complaints.